The Daily Iowan

DITV: 911 operator

DITV: 911 operator

April 21, 2016

Often, the role of a 911 dispatcher in the case of an emergency is overlooked. "911 what's the address of the emergency" are the first words you hear when you get ahold of the operator. Dispatchers are trained professionals who are responsible not only for keeping callers calm during an emergenc...